Is UTI Rescue Right For You?
Am I a candidate for this service?
1
We treat women between the ages of 18-64 in California with bladder infections/UTIs. Due to restrictions of Medicare, we are not able to offer Concierge visits to Medicare patients.
If you have a history of bladder cancer, current symptoms of a kidney infection (fever, chills, back pain, etc), neurogenic bladder, or severe vaginal prolapse and have not been seen in person, you are not a candidate for UTI Rescue.
If you have Medicare or a PPO insurance plan and are looking for an in-person Urogynecologist in Southern California, we have a brick and mortar practice in Long Beach. Please visit Praxisurogyn.com for more details.
How will I know that my appointment has been set up?
2
As a new patient, you will complete new patients forms and select a preferred appointment time. You will get an email stating an appointment has been requested with a link to the telehealth platform.
Generally, the time you chose will confirmed for your appointment, but occasionally our doctors are in the operating room and the time may need to be changed to a different time the same day if there is a delay.
How soon can I be seen?
3
We allow appointments to be booked starting 3 hours from request to give our staff time to arrange your appointment. If you request an appointment outside of business hours, we review requests at 8 am and ensure you are seen as soon as possible.
If no appointment shows that it is available, and your request is during normal hours (8am to 4 pm), please email help@UTIRescue.com and we will try to find a time to fit you in!
What are your operating hours?
4
Appointments are scheduled between 7:45 am and 5 pm Monday to Friday and 10-4 pm on the weekends. We hope to expand our hours as we grow.
We are available during holidays since bladder infections can hit at any time!
Will my telehealth appointment take place over a phone call or video call?
5
We use a video call with a service called Doxy.me. You will receive the link in your email when your visit is confirmed.
What if I have questions about the antibiotics I am prescribed?
6
The pharmacy will include an instruction sheet. If you have a reaction to the antibiotic or if you have a side effect that you are concerned about, please discontinue the antibiotic and email us at help@utirescue.com so we can add this information to your medical chart.
What if I live in a different state. Can I still be a patient with UTI Rescue?
7
Unfortunately, at this time we can only care for patients residing within the state of California.
Are the doctors with UTI Rescue licensed and board certified?
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All the healthcare providers associated with UTI Rescue are licensed in their medical field. The doctors are board certified in OBGYN and are fellowship trained in Urogynecology.